At Home Is Where the Heart Is, your satisfaction is our top priority. We understand that sometimes you may need to return a product, and we aim to make the process as smooth and hassle-free as possible. Please read our refund and returns policy carefully to understand your rights and how we can assist you.

1. Returns

Eligibility for Returns:

• Products must be returned within 30 days of the delivery date.
• Items must be unused, in their original packaging, and in the same condition as when you received them.
• Certain items, such as custom-made products, perishable goods, and intimate or sanitary goods, are non-returnable.

Return Process:

• To initiate a return, please contact our customer service team at with your order number and the reason for your return.
• Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item(s).
• Please ensure the RMA number is clearly marked on the outside of the return package.

Shipping Costs for Returns:

• If the return is due to our error (e.g., wrong item, defective product), we will cover the return shipping costs.
• For all other returns, the customer is responsible for the return shipping costs.

2. Refunds

Refund Process:

• Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Late or Missing Refunds:

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, as it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at Info@homeiswheretheheartis.shop

3. Exchanges

Exchange Eligibility:

• We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at Info@homeiswheretheheartis.shop

4. Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable software products
• Some health and personal care items

5. Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

6. Gifts

Gift Returns:

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
• If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Contact Us

For any questions regarding our refund and returns policy, please contact us:

• Email: Info@homeiswheretheheartis.shop

We appreciate your understanding and cooperation in adhering to our return and refund policies. Thank you for shopping with Home Is Where the Heart Is.

At Home Is Where the Heart Is, we strive to provide you with a seamless and reliable delivery experience. Please read our shipping and delivery policy to understand our processes and what you can expect.

Shipping Options

• Standard Shipping: Typically takes 3-5 business days.
• Express Shipping: Available for an additional fee, usually delivered within 1-2 business days.
• Free Next Day Delivery: Available on select orders. Conditions apply.

Order Processing

• Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Delivery Times

• Standard Shipping: 3-5 business days.
• Express Shipping: 1-2 business days.
• Free Next Day Delivery: Orders must be placed before 1 PM for next day delivery.

Shipping Costs

• Shipping costs are calculated at checkout based on your location and the shipping option selected.
• Free next day delivery is available on orders over Free or on select items.

Tracking Your Order

• Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment.

International Shipping

• We currently ship only within the UK. International shipping is not available at this time.

Delivery Issues

• If you experience any issues with your delivery, such as delays or missing items, please contact our customer service team at Info@homeiswheretheheartis.shop

Damaged or Lost Packages

• If your package is damaged during shipping, please contact us immediately. We will arrange for a replacement or refund.
• If your package is lost, please contact us so we can assist in locating it or sending a replacement.

Contact Us

For any questions or concerns regarding shipping and delivery, please reach out to us:

• Email: Info@homeiswheretheheartis.shop

Thank you for shopping with Home Is Where the Heart Is. We are committed to ensuring your orders arrive safely and promptly.

Home Is Where the Heart Is is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and make purchases from us.

1. Information We Collect

• Personal Information: When you make a purchase or create an account, we collect personal information such as your name, email address, phone number, shipping address, and payment details.
• Non-Personal Information: We may collect non-personal information about your visit, such as your IP address, browser type, device information, and browsing behavior through cookies and similar technologies.

2. How We Use Your Information

• To Process Orders: We use your personal information to process and fulfill your orders, including shipping and handling, and to communicate with you about your order.
• To Improve Our Services: We use non-personal information to enhance our website, understand customer preferences, and improve our services.
• Marketing Communications: With your consent, we may send you promotional emails about new products, special offers, and other updates.

3. Sharing Your Information

• Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering orders. These providers are required to protect your information and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

4. Data Security

We implement a variety of security measures to protect your personal information. Our website uses SSL (Secure Socket Layer) technology to encrypt your information during transmission. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device by your web browser. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

6. Your Rights

• Access and Correction: You have the right to access, update, or correct your personal information. You can do this by logging into your account or contacting us directly.
• Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us.
• Data Deletion: You can request the deletion of your personal information by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

8. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us:

• Email:Info@homeiswheretheheartis.shop

Thank you for trusting Home Is Where the Heart Is with your personal information. We are committed to protecting your privacy and ensuring a safe shopping experience.

Welcome to Home Is Where the Heart Is. These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing this website, you accept these Terms and Conditions in full. If you disagree with any part of these terms, please do not use our website.

1. Introduction

These Terms and Conditions govern your use of our website and any products or services purchased from us. By using our website, you agree to comply with these terms.

2. Intellectual Property Rights

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. All these intellectual property rights are reserved. You may view, download, and print pages from the website for personal use, subject to the restrictions set out below.

3. Use of Website

You must not:

• Republish material from this website (including republication on another website).
• Sell, rent, or sub-license material from the website.
• Reproduce, duplicate, copy, or otherwise exploit material on our website for a commercial purpose.
• Edit or otherwise modify any material on the website.

4. Acceptable Use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website. You must not use our website in any way that is unlawful, illegal, fraudulent, or harmful.

5. User Accounts

To access certain features of our website, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your password and agree not to disclose it to any third party.

6. Orders and Payment

By placing an order through our website, you agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order. If we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

7. Shipping and Delivery

Please refer to our Shipping and Delivery Policy for detailed information about our shipping procedures and delivery times.

8. Returns and Refunds

Please refer to our Refund and Returns Policy for detailed information about our return and refund procedures.

9. Limitation of Liability

To the maximum extent permitted by law, Home Is Where the Heart Is shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use our website or products.
• Unauthorized access to or use of our servers and/or any personal information stored therein.
• Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our website by any third party.

10. Indemnification

You agree to indemnify and hold harmless Home Is Where the Heart Is and our affiliates, partners, officers, directors, agents, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms and Conditions or your violation of any law or the rights of a third party.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. You agree to submit to the exclusive jurisdiction of the courts of the United Kingdom.

12. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• Email: Info@homeiswheretheheartis.shop

Thank you for choosing Home Is Where the Heart Is. We hope you enjoy our products and services.

Email: info@homeiswheretheheartis.shop

Trade name: Home is where the heart is

Phone number: 0191 308 2706

Email: info@homeiswheretheheartis.shop

Physical address: HIWTHI, 40 Malvern Road, North Shields NE29 9EF, United Kingdom

Trade number: 15128201